THARSHANA Greeting Cards General
Shipping to the United States
| Option | Delivery after dispatch | Cost |
|---|---|---|
| Standard (USPS Ground Advantage) | 2–5 business days | $8 |
| Express (USPS Priority Mail) | 1–3 business days | $18 |
US orders ship from within the United States. In-stock orders are dispatched within 2 business days of payment.
Pre-order items follow our Pre Order Policy.
Sales tax
Sales tax, where applicable, is calculated at checkout based on your address. There are no import duties or customs fees to pay on delivery.
Tracking
When your order is dispatched, you'll receive an email with a tracking link.
Changing your delivery address
We can change the delivery address any time before your order is dispatched. Email tharshana@tharshana.com as soon as possible.
Stock availability
Occasionally an item sells out after you've ordered it. If this happens, we'll send the items we have and ask whether you'd like to wait for a restock or receive a refund for the missing item.
Late or damaged parcels
If your parcel hasn't arrived within the expected time, contact us and we'll follow up with the carrier. If it arrives damaged, email us photos of the packaging and item.
Cancellations and returns
You can cancel any time before your order is dispatched. After dispatch, our Return Policy applies. US returns are sent to our US address:
Tharshana
900 Chapel Street, Apt 503RG
New Haven, CT 06510
United States
Contact us
Email tharshana@tharshana.com.
Returns within 14 days
If you're not completely happy with your purchase, you can return it within 14 days of receiving it.
What can be returned
To be eligible for a return, items must be:
- unused and unworn, in resellable condition
- in their original packaging, with any tags attached
Pre-order items can be returned on the same terms once they've been delivered.
What can't be returned
- Sale items
- Gift cards
How to return an item
- Email tharshana@tharshana.com within 14 days of delivery with your order number and the items you'd like to return.
- Once we confirm, ship the items to our US address:
Tharshana
900 Chapel Street, Apt 503RG
New Haven, CT 06510
United States
Return shipping is at your own cost and risk, so we recommend a tracked service. We can't refund an item until we've received it.
Refunds
We'll refund the item price to your original payment method within 14 days of receiving your return. Original shipping charges aren't refunded.
Damaged or incorrect items
If your item arrives damaged or isn't what you ordered, email us within 48 hours of delivery with photos and we'll make it right at no cost to you.
Canceling an order
You can cancel an order any time before it ships. Pre-orders can be canceled within 24 hours of ordering. See our Pre Order Policy.
Questions?
Email tharshana@tharshana.com.
Orders and payment
How can I pay?
We accept major credit and debit cards, Apple Pay and Google Pay.
Can I change or cancel my order?
Yes, any time before it ships. Email tharshana@tharshana.com with your order number. Pre-orders have different deadlines. See our Pre Order Policy.
Shipping
How much is shipping, and how long does it take?
Standard shipping (USPS Ground Advantage) is $8 and takes 2–5 business days. Express (USPS Priority Mail) is $18 and takes 1–3 business days. US orders ship from within the United States, and in-stock orders ship within 2 business days. See Shipping & Delivery.
Do I pay sales tax or import duties?
Sales tax, where applicable, is calculated at checkout. There are no import duties or customs fees to pay on delivery.
How can I track my order?
You'll receive an email with a tracking link as soon as your order ships.
Pre-orders
What is a pre-order?
A pre-order reserves a piece that's still being made, so it takes longer to arrive. Pre-order items say "Pre-order" on the button. See our Pre Order Policy.
Returns
Can I return an item?
Yes. Request a return within 14 days of receiving your item. It must be unused, in resellable condition and in its original packaging. Sale items can't be returned. Return shipping is at your own cost, and original shipping isn't refunded. Returns go to our US address: 900 Chapel Street, Apt 503RG, New Haven, CT 06510. See our Return Policy.
Products and sizing
Where are your products made?
All Tharshana pieces are designed and made in Sri Lanka.
How do your clothing sizes work?
Our clothing uses UK sizing. As a guide, UK sizes are usually 4 lower than US sizes. For example, UK 8 ≈ US 4 and UK 10 ≈ US 6.
Gifts
Do you offer gift cards?
Yes. Our gift cards can be used on anything in our store.
Contact
How can I reach you?
Email tharshana@tharshana.com or use our contact page.
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